3300 Beam Road
Charlotte, NC 28217

ph: (704)527-4739
fax: (704)527-3231

FAQ

Below you will find a list of frequently asked questions.

My insurance company has a Direct Repair Program, do I have to take my car to a shop that participates in this program?

Although many consumers are not aware of this fact, as a consumer you have the right to decide which facility will complete your auto body repairs.  This is a decision that can not be ordered by your insurance company.  However, our establishment does participate in two insurance companies Direct Repair Programs (DRP).

What if the insurance company has already written me an estimate?

All you need to do is bring the estimate with you when you come.  We honor all insurance estimates.

What if you begin repairs on my car and and find damage that was not visible when the estimate was written?

If the repair is an insurance claim, we can contact the insurance company that is paying for the repairs. Any additions that are needed to repair your car to the state it was in prior to the accident will be compensated in the form of a supplement. We will deal directly with the insurance company on your behalf to settle supplemental claims.  Remember the insurance company is responsible for any repairs that are accident related.

What do I need to do in order to get a rental car while repairs are being performed on my car?

If you need a rental car just contact us and we can set it up, including billing.  There are several rental car companies within a few miles of our facility shop.  Furthermore, they give great service.  They will pick you up at our facility to rent a car and when your repairs are complete, you can leave the rental at our facility and they will pick it up.

Does Donald Gardner's Paint & Body offer any type of warranty?

We warranty our work for as long as you own your vehicle.  If you have any problems with the work we have completed on you car, due to a error in our work or due to a defect with the paint or parts used to repair your car, simply call us.  We are here to provide a service to you and it is our goal to not only satisfy you, but to repair your car in a manner that is trustworthy and accurate.  After all, these are the reasons we have so many loyal repeat customers.

What forms of payment do you accept?

We accept Mastercard, Visa, Discover, American Express, Voyager, Wright Express, Fleet One and Pro-Fleet.

 

What are your hours of business?

We are currently open:

Monday-Thursday 8:30am - 6pm

Friday 8:30am - 5:30pm

In certain cases, we may be able to accommodate after-hour drop-offs and pick-ups. Please contact us if you have any questions.

Did we miss one of your questions?

Still have questions? Please contact us anytime! We look forward to hearing from you.

Please visit our Contact Us page for more information!

 

 

Copyright Donald Gardner's Paint & Body, Inc. All rights reserved.

3300 Beam Road
Charlotte, NC 28217

ph: (704)527-4739
fax: (704)527-3231